Speaking to a Manager
Rahbar bilan gaplashish
- C Customer
- M Manager
Tinglashdan oldin: kalit so‘zlar
Har bir so‘zni bosing, eshiting va ovoz chiqarib takrorlang. Bu so‘zlar audioda uchraydi.
💡 Kontekst haqida o‘ylang: Mijoz telefon kompaniyasidan noto‘g‘ri hisob haqida rahbarga murojaat qiladi.
Tayyor bo‘lsangiz, tugmani bosing
Matnga qaramasdan to‘liq tinglang. Kim gapiryapti, qayerda va nima haqida? Har bir so‘zni emas, umumiy ma’noni tushunishga harakat qiling. Kerak bo‘lsa, ikki marta tinglang.
Tushundingizmi?
Javobni tanlang. Ishonchingiz komil bo‘lmasa, pastdagi pleyer orqali qayta tinglang.
-
1 How many people had the customer spoken to before?
-
2 How much were the wrong charges?
-
3 What does the manager think happened?
Matn bilan tinglash
Istalgan gapni bosing — o‘sha joydan ijro etiladi. So‘zlar eshitilgan sari yonib boradi.
-
Customer
I’ve already explained this to three different people. I was charged for international calls I never made.
Buni allaqachon uch xil odamga tushuntirdim. Hech qachon qilmagan xalqaro qo‘ng‘iroqlarim uchun pul yechib olingan.
-
Manager
I’m very sorry you’ve had to repeat yourself. I’ve got your account in front of me now.
Qayta-qayta takrorlashga majbur bo‘lganingiz uchun juda uzr. Hisobingiz hozir ko‘z oldimda.
-
Manager
I can see calls to a number in Brazil, totalling two hundred and forty dollars.
Braziliyadagi raqamga jami ikki yuz qirq dollarlik qo‘ng‘iroqlarni ko‘ryapman.
-
Customer
I don’t know anyone in Brazil, and I was at home in Chicago on those dates.
Braziliyada hech kimni tanimayman va o‘sha kunlarda Chikagodagi uyimda edim.
-
Manager
It looks like your SIM card may have been cloned. I’ll remove those charges straight away and send you a new SIM.
SIM kartangiz nusxalangan bo‘lishi mumkinga o‘xshaydi. Bu to‘lovlarni darhol olib tashlayman va sizga yangi SIM yuboraman.
-
Manager
I’ll also add a credit of thirty dollars to your account for the inconvenience.
Noqulaylik uchun hisobingizga o‘ttiz dollar ham qo‘shib qo‘yaman.
-
Customer
Thank you. That’s all I wanted from the start.
Rahmat. Boshidan faqat shuni xohlagandim.
Diktant
Gapni tinglang va eshitganingizni aynan yozing. Katta-kichik harf va tinish belgilari hisobga olinmaydi. Raqamlarni so‘z bilan yozing.
Brauzeringiz ovozli o‘qishni qo‘llab-quvvatlamaydi. Chrome, Edge yoki Safari’ning so‘nggi versiyasidan foydalaning.