A Problem at the Hotel
Mehmonxonadagi muammo
Mehmonxona xonangizda konditsioner ishlamayapti va derazadan shovqin kiryapti. Qabulxona menejeri Mr Evans bilan gaplashyapsiz.
Mr Evans — qabulxona menejeriSiz — mehmon
Mavzu so‘zlari
Bosing — talaffuzini eshitasiz. Bu so‘zlarni suhbat va javoblaringizda ishlating.
Talaffuz mashqi
Avval tinglang, keyin “Aytib ko‘rish”ni bosib so‘zni ayting — sayt nima eshitganini ko‘rsatadi.
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apologise /əˈpɒlədʒaɪz/
a-PO-le-jaiz.
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conditioning /kənˈdɪʃənɪŋ/
ken-DI-she-ning.
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complaint /kəmˈpleɪnt/
kem-PLEINT.
Foydali iboralar
Muloyim shikoyat
Minnatdorchilik
Ko‘p uchraydigan xatolar
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The air conditioner doesn’t work since morning.
The air conditioning hasn’t worked since this morning.
Present Perfect.
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My room is looking to the road.
My room faces the road.
“face”.
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You are very kind for me.
That’s very kind of you.
Ibora.
- Shikoyatni “I’m afraid …” bilan yumshating.
- Muammo hal bo‘lgach, minnatdorchilik bildiring.
1-qism: Suhbat
Imtihonchi siz haqingizda savollar beradi. B1 da har javob 2–3 gapdan iborat bo‘lishi kerak: javob + sabab yoki misol.
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What do you think makes a good hotel?
Namuna javob
Friendly staff, a clean, quiet room and a good breakfast.
Uch omil.
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Have you ever complained about something?
Namuna javob
Yes, once in a restaurant my food was cold, so I asked them politely to heat it up.
Tajriba.
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Do you read online reviews before booking?
Namuna javob
Always. I read the bad reviews first to see what the real problems are.
Strategiya.
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Where did you stay on your last trip?
Namuna javob
In a small family-run guesthouse. It was simple but very welcoming.
Tafsilot.
2-qism: Rasmni tasvirlash
Imtihonchi sizga rasm beradi va uni 1 daqiqa tasvirlashingizni so‘raydi. Bu yerda rasm so‘z bilan berilgan: ko‘z oldingizga keltiring va gapiring.
Describe the photo: a hotel reception with a guest standing at the desk with a suitcase, talking to a receptionist who is looking at a computer screen.
You should say:
- where the people are
- what they are doing
- what the place looks like
- how they might be feeling
Talk for about one minute.
Namuna javob
This photo was taken at the reception of a modern hotel. A man with a large suitcase and a backpack is standing at the front desk. He looks tired, so maybe he’s just arrived after a long journey. Behind the desk, a young receptionist in a dark uniform is looking at her computer screen — perhaps she’s checking his booking. The reception is elegant, with marble floors, soft lights and a big plant in the corner. The receptionist is smiling and seems helpful, but the guest looks a little worried. Maybe there’s a problem with his reservation.
Ikki odamning his-tuyg‘ularini solishtiring.
3-qism: Muhokama
Imtihonchi mavzu bo‘yicha umumiyroq savollar beradi. Fikringizni ayting va sabab bilan asoslang.
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Is it important to complain when something is wrong?
Namuna javob
Yes, but politely. If you don’t say anything, the problem won’t be fixed, and other customers will have the same experience.
Sabab.
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Why don’t some people like complaining?
Namuna javob
They feel embarrassed or they don’t want to cause trouble. In some cultures complaining is seen as rude.
Ikki sabab.
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How important are online reviews for businesses?
Namuna javob
Very important. Many people decide where to stay or eat only by reading reviews.
Ta’sir.
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What’s the best way to deal with an angry customer?
Namuna javob
Listen first, say sorry and offer a solution quickly. Most people calm down when they feel heard.
Bosqichlar.
Javoblaringiz tahlili
Raqamlar yozib olingan javoblaringiz matnidan hisoblanadi. Nutqni aniqlash har doim ham mukammal emas — natijani taxminiy deb qabul qiling.
Cambridge / CEFR gapirish mezonlari bo‘yicha baholang
Cambridge English imtihonlarida (A2 Key, B1 Preliminary) gapirish 4 mezon bo‘yicha 0–5 ball bilan baholanadi. Jami 20 balldan 12 va undan yuqorisi — daraja talabiga javob beradi. Yozuvlaringizni qayta tinglab, har mezonga halol baho bering.