Letter: Complaint to a Hotel
Xat: mehmonxonaga shikoyat
You recently stayed at a hotel for a business conference, but you were disappointed with several aspects of your stay.
Write a letter to the hotel manager describing the problems you experienced, explaining how they affected your stay, and stating what action you expect the hotel to take.
- describe the problems
- explain how they affected you
- state what action you expect
Write your letter in 220–260 words.
C1 Advanced rasmiy xati: muharrir, rahbar yoki tashkilotga fikr, shikoyat yoki taklif bilan yozasiz. Rasmiy ohang, aniq tuzilish va asoslangan dalillar talab qilinadi.
- describe the problems — muammolarni tasvirlang
- explain how they affected you — sizga qanday ta’sir qilganini tushuntiring
- state what action you expect — qanday chora kutishingizni ayting
Imtihon strategiyasi
- C1 rasmiy xatida ohang boshidan oxirigacha bir xil bo‘lsin.
- Fikrlarni dalil bilan asoslang — shaxsiy hissiyot emas.
Namuna javob
Shikoyat aniq, tafsilotli va muloyim, ta’sir ishonarli ko‘rsatilgan, talab asoslangan; C1 iboralari (express my dissatisfaction, acted upon). Namuna hajmi: 234 so‘z.
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Dear Sir or Madam,
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I am writing to express my dissatisfaction with my recent stay at your hotel from 4th to 7th October, during which I attended a business conference in your conference centre.
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When I booked, I specifically requested a quiet room with a desk and reliable internet access, as I needed to prepare a presentation. On arrival, however, I was given a room directly above the hotel bar, where loud music continued until after midnight every night. Moreover, the wifi connection was extremely slow and frequently stopped working, despite your website advertising high-speed internet throughout the building. My requests to change rooms were politely acknowledged but never acted upon. The breakfast area was also closed earlier than advertised on two of the three mornings, so I had to leave for the conference without eating.
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As a result, I was unable to sleep properly for three nights and had to prepare my presentation in a nearby cafe. I felt tired and unprepared at an important meeting with potential clients, which has damaged my professional reputation. This was particularly frustrating given that I had chosen your hotel specifically for its business facilities.
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Given these circumstances, I believe a partial refund of the cost of my stay would be appropriate. I trust that you will also review how guests’ requests are handled in future.
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I look forward to your prompt reply.
Yours faithfully,
Anvar Rahimov
Ko‘p uchraydigan xatolar
O‘zbek tilida so‘zlashuvchilar shu topshiriqda eng ko‘p yo‘l qo‘yadigan xatolar.
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I am writing to say that your article was totally wrong!!!
I am writing in response to your recent article, which I believe overlooks several key issues.
Rasmiy xatda tanqid ham muloyim va asoslangan bo‘ladi.
Reja
Har bir qism uchun qisqa qayd yozing — inglizcha kalit so‘zlar yetarli. Tayyor iborani bossangiz, u qaydga qo‘shiladi. Rejangiz yozish paytida yoningizda turadi.
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1Salom va maqsad
Rasmiy murojaat va xat maqsadi.
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21-asosiy fikr
Dalil va misol bilan.
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32-asosiy fikr
Qo‘shimcha dalil yoki taklif.
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4Yakun
Kutilgan harakat va rasmiy xayrlashuv.
Foydali iboralar
Rasmiy xat
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I am writing in response to … …ga javoban yozyapman
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I would like to draw your attention to … E’tiboringizni …ga qaratmoqchiman
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I trust that you will … … qilishingizga ishonaman
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Yours faithfully, Hurmat bilan
Topshiriqni ko‘rish
You recently stayed at a hotel for a business conference, but you were disappointed with several aspects of your stay.
Write a letter to the hotel manager describing the problems you experienced, explaining how they affected your stay, and stating what action you expect the hotel to take.
- describe the problems
- explain how they affected you
- state what action you expect
Write your letter in 220–260 words.
- muammolarni tasvirlang
- sizga qanday ta’sir qilganini tushuntiring
- qanday chora kutishingizni ayting
Matn shu qurilmada avtomatik saqlanadi.
Avtomatik tekshiruv
Sayt matningizning tuzilishini tekshiradi: hajm, bandlar, bog‘lovchilar, takrorlar va yozuv qoidalari. Grammatika va mazmun sifatini esa quyidagi mezonlar bo‘yicha o‘zingiz baholaysiz.
Cambridge / CEFR mezonlari bo‘yicha baholang
Cambridge English imtihonlarida (A2 Key, B1 Preliminary) yozma ish 4 mezon bo‘yicha 0–5 ball bilan baholanadi. Jami 20 balldan 12 va undan yuqorisi — daraja talabiga javob beradi.
Namuna javob bilan solishtirish C1 Advanced · 5/5 darajadagi javob
Sizning matningiz
Namuna
Dear Sir or Madam,
I am writing to express my dissatisfaction with my recent stay at your hotel from 4th to 7th October, during which I attended a business conference in your conference centre.
When I booked, I specifically requested a quiet room with a desk and reliable internet access, as I needed to prepare a presentation. On arrival, however, I was given a room directly above the hotel bar, where loud music continued until after midnight every night. Moreover, the wifi connection was extremely slow and frequently stopped working, despite your website advertising high-speed internet throughout the building. My requests to change rooms were politely acknowledged but never acted upon. The breakfast area was also closed earlier than advertised on two of the three mornings, so I had to leave for the conference without eating.
As a result, I was unable to sleep properly for three nights and had to prepare my presentation in a nearby cafe. I felt tired and unprepared at an important meeting with potential clients, which has damaged my professional reputation. This was particularly frustrating given that I had chosen your hotel specifically for its business facilities.
Given these circumstances, I believe a partial refund of the cost of my stay would be appropriate. I trust that you will also review how guests’ requests are handled in future.
I look forward to your prompt reply.
Yours faithfully,
Anvar Rahimov