Complaint: A Faulty Order
Shikoyat: nosoz buyurtma
You recently bought a coffee machine from an online shop, but it does not work properly.
Write a letter to the customer service manager. In your letter: describe what you bought and when; explain what the problem is; say what you would like the company to do.
- describe what you bought and when
- explain the problem
- say what you want the company to do
Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear …,
IELTS General Training Task 1: vaziyat bo‘yicha xat yozasiz (rasmiy, yarim rasmiy yoki norasmiy). Uchta bandning hammasi yoritilishi va ohang to‘g‘ri tanlanishi shart.
- describe what you bought and when — nima va qachon sotib olganingizni yozing
- explain the problem — muammoni tushuntiring
- say what you want the company to do — kompaniyadan nima kutishingizni ayting
Imtihon strategiyasi
- Ohangni aniqlang: notanish odamga — “Dear Sir or Madam” + “Yours faithfully”; ismini bilsangiz — “Yours sincerely”; do‘stga — “Dear Tom” + “Best wishes”.
- Birinchi gapda xat maqsadini ayting.
- Har bir bandga alohida abzas ajrating.
Namuna javob
Uchala band to‘liq, rasmiy ohang boshidan oxirigacha bir xil, aniq tafsilotlar (sana, raqam) ishonch uyg‘otadi. Namuna hajmi: 168 so‘z.
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Dear Sir or Madam,
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I am writing to complain about a coffee machine that I ordered from your website on 3rd March (order number 48215). It was delivered four days later, and I was very pleased at first, as it was a present for my husband. The machine cost 2,400,000 som, which is a considerable amount of money.
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Unfortunately, the machine stopped working properly after only a week. It now leaks water every time it is switched on, and the coffee comes out cold. I also tried cleaning it thoroughly, but this made no difference. I have followed all the instructions in the manual carefully, so I am sure that the problem is not caused by incorrect use.
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I would therefore be grateful if you could either replace the machine or give me a full refund. I would also appreciate it if you could arrange for the faulty machine to be collected from my home.
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I look forward to hearing from you.
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Yours faithfully,
Dilnoza Rashidova
Ko‘p uchraydigan xatolar
O‘zbek tilida so‘zlashuvchilar shu topshiriqda eng ko‘p yo‘l qo‘yadigan xatolar.
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Dear Sir, … Yours sincerely,
Dear Sir or Madam, … Yours faithfully,
Ismini bilmasangiz “Yours faithfully” bilan tugatiladi.
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Hi manager! I want my money back!!!
Dear Sir or Madam, I would like to request a full refund.
Rasmiy xatda norasmiy ohang va undov belgilari ball tushiradi.
Reja
Har bir qism uchun qisqa qayd yozing — inglizcha kalit so‘zlar yetarli. Tayyor iborani bossangiz, u qaydga qo‘shiladi. Rejangiz yozish paytida yoningizda turadi.
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1Salom va maqsad
Kimga yozyapsiz (ohangni aniqlang) va nega — birinchi gapdayoq.
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21-band
Birinchi bandni tafsilot bilan yoriting.
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32-band
Ikkinchi band: muammo, sabab yoki tafsilot.
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43-band va yakun
Nima kutayotganingizni ayting va ohangga mos xayrlashing.
Foydali iboralar
Rasmiy xat
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I am writing to complain about / enquire about … … haqida shikoyat qilish / so‘rash uchun yozyapman
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I would be grateful if you could … … qilsangiz minnatdor bo‘lardim
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I look forward to hearing from you. Javobingizni kutaman.
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Yours faithfully, / Yours sincerely, Hurmat bilan (ismsiz / ism bilan murojaatda)
Norasmiy xat
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It was great to hear from you. Xabaringizdan xursand bo‘ldim.
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I’m writing to let you know that … … ekanini aytish uchun yozyapman
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Can’t wait to see you! Ko‘rishishni intiqlik bilan kutaman!
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All the best, / Love, Eng yaxshi tilaklar bilan
Muammo va iltimos
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Unfortunately, … Afsuski …
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To make matters worse, … Eng yomoni …
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I would therefore like to request … Shu sababli … so‘rayman
Topshiriqni ko‘rish
You recently bought a coffee machine from an online shop, but it does not work properly.
Write a letter to the customer service manager. In your letter: describe what you bought and when; explain what the problem is; say what you would like the company to do.
- describe what you bought and when
- explain the problem
- say what you want the company to do
Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear …,
- nima va qachon sotib olganingizni yozing
- muammoni tushuntiring
- kompaniyadan nima kutishingizni ayting
Matn shu qurilmada avtomatik saqlanadi.
Avtomatik tekshiruv
Sayt matningizning tuzilishini tekshiradi: hajm, bandlar, bog‘lovchilar, takrorlar va yozuv qoidalari. Grammatika va mazmun sifatini esa quyidagi mezonlar bo‘yicha o‘zingiz baholaysiz.
IELTS Writing mezonlari bo‘yicha baholang
IELTS’da har bir mezonga 0–9 band beriladi, yozma ish bahosi — to‘rt mezonning o‘rtachasi (0,5 ga yaxlitlanadi). Bu yerda B2–C1 uchun eng muhim 5–8 bandlar ko‘rsatilgan.
Namuna javob bilan solishtirish Taxminan Band 7.5–8
Sizning matningiz
Namuna
Dear Sir or Madam,
I am writing to complain about a coffee machine that I ordered from your website on 3rd March (order number 48215). It was delivered four days later, and I was very pleased at first, as it was a present for my husband. The machine cost 2,400,000 som, which is a considerable amount of money.
Unfortunately, the machine stopped working properly after only a week. It now leaks water every time it is switched on, and the coffee comes out cold. I also tried cleaning it thoroughly, but this made no difference. I have followed all the instructions in the manual carefully, so I am sure that the problem is not caused by incorrect use.
I would therefore be grateful if you could either replace the machine or give me a full refund. I would also appreciate it if you could arrange for the faulty machine to be collected from my home.
I look forward to hearing from you.
Yours faithfully,
Dilnoza Rashidova