Complaint: Delayed Flight and Lost Luggage
Shikoyat: kechikkan reys va yo‘qolgan yuk
Sarlavha va pastdagi so‘zlarga qarang. Matn nima haqida bo‘lishi mumkin? Bir daqiqa o‘ylab ko‘ring — bu miyani o‘qishga tayyorlaydi.
Yo‘lovchi aviakompaniyaga kechikish va yo‘qolgan chamadon haqida shikoyat yozadi.
Kalit so‘zlar
Bu so‘zlar matnda uchraydi va matnda ajratib ko‘rsatiladi. Bosing — talaffuzini eshitasiz.
⏱ O‘qish boshlanganda vaqt o‘lchanadi — oxirida tezligingizni ko‘rasiz.
👆 Istalgan so‘zni bosing — tarjimasi yoki lug‘atga havola chiqadi.
Dear Customer Service Team, I am writing to complain about my recent experience with your airline. On 12 August, I travelled on flight SK 427 from Tashkent to Istanbul with my two children. Unfortunately, the journey was extremely stressful, and I am very disappointed with the way your staff dealt with the problems that occurred.
Hurmatli mijozlarga xizmat ko‘rsatish jamoasi, sizning aviakompaniyangiz bilan yaqinda bo‘lgan tajribam haqida shikoyat qilish uchun yozyapman. 12-avgust kuni men ikki farzandim bilan Toshkentdan Istanbulga SK 427 reysida uchdim. Afsuski, safar nihoyatda asabiy kechdi va xodimlaringiz yuzaga kelgan muammolarni qanday hal qilganidan juda hafsalam pir bo‘ldi.
The flight was scheduled to leave at 9:15 in the morning. We arrived at the airport at 6:30, as advised, and checked in our luggage: two suitcases. At 8:45, a short announcement said that the flight was delayed because of a “technical problem”, but no further information was given. We waited at the gate for over five hours. During that time, nobody from the airline came to speak to the passengers.
Reys ertalab soat 9:15 da uchishi rejalashtirilgan edi. Tavsiya etilganidek, aeroportga soat 6:30 da yetib keldik va yukimizni — ikkita chamadonni topshirdik. Soat 8:45 da qisqa e’londa reys “texnik muammo” tufayli kechiktirilgani aytildi, lekin boshqa hech qanday ma’lumot berilmadi. Biz chiqish eshigi oldida besh soatdan ortiq kutdik. Bu vaqt ichida aviakompaniyadan hech kim yo‘lovchilar bilan gaplashgani kelmadi.
My children are four and seven years old, and they became tired, hungry and upset. When I asked at the information desk whether we could have something to eat, I was told that food vouchers would be given “soon”. In the end, we received vouchers worth only 50,000 sum each, after four hours, which was not enough to buy a proper meal at the airport cafe.
Farzandlarim to‘rt va yetti yoshda, ular charchab, och qolib, xafa bo‘lishdi. Ma’lumot stolida yeyishga biror narsa olsak bo‘ladimi, deb so‘raganimda, ovqat talonlari “tez orada” berilishini aytishdi. Oxir-oqibat, to‘rt soatdan keyin har birimizga atigi 50 000 so‘mlik talon berildi, bu aeroport kafesida to‘liq ovqat sotib olish uchun yetarli emas edi.
We finally left at 14:30 and arrived in Istanbul more than five hours late. As a result, we missed our connecting train to Bursa, where my parents were waiting for us, and I had to pay for a hotel room in Istanbul for the night. This cost me 1,800 Turkish lira.
Nihoyat soat 14:30 da uchdik va Istanbulga besh soatdan ko‘proq kechikib yetib keldik. Natijada, ota-onam bizni kutayotgan Bursaga ketadigan ulanish poyezdimizga ulgurmadik va Istanbulda bir kechalik mehmonxona xonasi uchun pul to‘lashimga to‘g‘ri keldi. Bu menga 1 800 turk lirasiga tushdi.
Even worse, when we went to collect our luggage, only one of our two suitcases appeared. The missing suitcase is a large blue one with a red ribbon on the handle, and it contains most of my children’s clothes, as well as presents for my parents. I reported the problem at the lost luggage desk and was given the reference number IST-88214. However, it has now been ten days, and I have heard nothing.
Bundan ham yomoni, yukimizni olishga borganimizda, ikkita chamadonimizdan faqat bittasi chiqdi. Yo‘qolgan chamadon dastasiga qizil lenta bog‘langan katta ko‘k chamadon bo‘lib, unda farzandlarimning kiyimlarining ko‘p qismi va ota-onam uchun sovg‘alar bor. Muammoni yo‘qolgan yuklar stoliga xabar qildim va menga IST-88214 raqami berildi. Biroq, mana o‘n kun o‘tdi va hech qanday xabar olmadim.
I have called your customer service number four times. On each occasion, I waited on hold for more than twenty minutes, and twice the line was disconnected before I could speak to anyone. When I finally spoke to an agent, she promised that someone would call me back within forty-eight hours. Nobody has called.
Mijozlarga xizmat ko‘rsatish raqamingizga to‘rt marta qo‘ng‘iroq qildim. Har safar yigirma daqiqadan ko‘proq kutdim va ikki marta hech kim bilan gaplasha olmasdan aloqa uzildi. Nihoyat operator bilan gaplashganimda, u qirq sakkiz soat ichida kimdir menga qayta qo‘ng‘iroq qilishini va’da qildi. Hech kim qo‘ng‘iroq qilmadi.
I would therefore like you to do the following: first, find my suitcase and deliver it to my parents’ address in Bursa, which I have included below; second, pay me back the cost of the hotel, for which I have attached the receipt; and third, offer appropriate compensation for the delay, as required by international rules. I look forward to your prompt reply. Yours faithfully, Gulnora Saidova.
Shuning uchun sizdan quyidagilarni qilishingizni so‘rayman: birinchidan, chamadonimni topib, quyida keltirilgan Bursadagi ota-onamning manziliga yetkazib bering; ikkinchidan, mehmonxona xarajatini qaytaring, uning chekini ilova qildim; uchinchidan, xalqaro qoidalar talab qilganidek, kechikish uchun munosib tovon taklif qiling. Tezkor javobingizni kutaman. Hurmat bilan, Gulnora Saidova.
Tushundingizmi?
Javob topa olmasangiz, «O‘qish» bosqichiga qaytib, matnga qarang — bu ham mashq.
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Asosiy g‘oya
1 Why is Gulnora writing to the airline?
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2 What reason was given for the delay?
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3 Why did Gulnora have to pay for a hotel?
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4 What is in the missing suitcase?
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5 What happened when she called customer service?
True / False / Not Given
True — matnda aynan shunday deyilgan. False — matn aksini aytadi. Not Given — matnda bu haqda ma’lumot yo‘q.
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1 The food vouchers were enough for a good meal.
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2 The missing suitcase has a red ribbon on it.
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3 Gulnora has sent the hotel receipt with her email.
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4 Gulnora arrived at the airport late.
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5 Gulnora’s parents met her at Istanbul airport.
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6 The passengers waited at the gate for more than five hours.
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7 Other passengers also wrote complaints.
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8 An agent called Gulnora back within forty-eight hours.
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9 Both suitcases were lost.
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10 Gulnora will never fly with this airline again.
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11 The plane left Tashkent at 14:30.
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12 Gulnora travelled with two children.
So‘zni ma’nosi bilan juftlang
Chapdan so‘zni, o‘ngdan uning ma’nosini tanlang. Hammasi juftlansa, natija chiqadi.
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